Shipping and Delivery

Shipping and Delivery

We deliver to more than 200 countries around the world using FedEx and UPS. You can track your shipment on our home page by inserting your unique Order number which we will immediately email you after your purchase. Alternatively, with the help of your tracking number, you can also see where your goods are on FedEx and UPS website.

Free Shipping
Because of the fact that we operate on low margins, we absorb shipping costs and offer FREE shipping (domestic and International) home delivered, upon purchase of any carpet online around the world.

When do we deliver
For Domestic/International delivery- purchased carpets will be delivered within 10-12 days after receipt of payment for carpets. Although we aim to dispatch all orders within 48 hours, estimated delivery times are used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We insure each purchase during the time it is in transit until it is delivered to you. Upon delivery of goods, we require a signature for any goods delivered- at which point the responsibility of the goods passes on to you. Also, please specify the name of the recipient who will be responsible for accepting the delivery of the goods.

Taxes and Duties such as VAT, GST (if any) are calculated according to your shipping destination and are borne by the customer which will have to be paid to FedEx/UPS at the time of delivery of goods. FedEx/UPS may ask for your social security number or employment identification number for safety purposes.

As the recipient, you are liable for all import duties, customs and local taxes levied by the country you are shipping to; payment of these is necessary to release from customs on arrival. For more queries, please write to us at: An estimated idea of duties and taxes is mentioned below:

Most US customers do not have to pay any duties or taxes on their purchases, as the rugs are usually for personal use. Officially, however, US duties/taxes for rugs are very modest, ranging from 0% to 3.5% of the rug's purchase price. DHL, FedEx, and UPS handle all customs clearance and related procedures.

All deliveries to the United States are charged a Merchandize Processing Fee (MPF) of US$ 25 by the US Customs Service. In addition, couriers usually add US$ 5 for advancing any duty that may be applied. Payment for MPF and the courier's advance duty fee is the responsibility of the customer.

Customers are required to pay VAT when their rugs enter their country of residence (DHL, FedEx, and UPS pay VAT for customers and send them a bill on or sometime after delivery).

In addition, duty may apply when rugs are processed for customs clearance and varies from country to country. However, many customers are not charged duty, as the rugs are for personal use. DHL/FedEx/UPS handle all customs clearance and related procedures

Customers are required to pay VAT, for handmade rugs, when their rugs enter the United Kingdom. In addition, duty may apply when rugs are processed for customs clearance. This can range between 0 to 8% of the purchase price. DHL/FedEx/UPS handle all customs clearance and related procedures, pay applicable duty and VAT on behalf of customers, and bill customers for Duty/VAT on, or sometime after, delivery.

Please note that business customers may be required to provide their Economic Operator Registration and Identification (EORI) number to UK Customs in order to import goods from outside the EU. To apply for an EORI number, please contact HMRC.

There is no duty for handmade rugs. However, customers must pay 10% GST on the total invoiced value of the shipment. DHL/FedEx/UPS will handle all customs clearance and related procedures and collect any applicable fees/taxes from customers upon delivery.

Import duties are currently at 6.5% for hand-knotted rugs and 12.5% for hand-woven rugs (or Kilims).
Additionally, goods imported into Nova Scotia, New Brunswick, or Newfoundland and Labrado will incur a Harmonized Sales Tax of 13% (this is inclusive of 5% GST). For other provinces, a minimum of 5% GST will be applied.

Taxes are applied to the Canadian dollar value of the goods; including any duty applied to the goods.DHL/FedEx/UPS will handle all customs clearance and related procedures and collect any applicable fees/taxes from customers upon delivery.

All other countries
Duties and taxes for all other countries, please get in touch:


How much do you charge for Shipping?
We do not charge any shipping from our customers. We offer Free Shipping Worldwide.
When will my order be shipped?
All our rugs that are in stock are shipped within 48-72 hours from the time of order placed. Each rug is thoroughly inspected and we ensure that it is dispatched in the most perfect, yet safe manner via our logistic partners- Fedex, UPS or DHL depending upon your location.
When will my order arrive?
Your order will be home delivered within 7-10 days from the time your order was dispatched.
Where do you provide home delivery services?
We provide delivery services at your doorstep to any country in the world using our logistic partners Fed Ex, UPS, DHL. It takes about 7-10 days from the day it is dispatched. All goods are insured till the time they are delivered to you at your doorstep.
What kind of packaging will you ship my carpets in?
We will be sending your rugs in the most secured possible way. Usually, we fold or roll the carpet depending on the weight. We double wrap it in sheer plastic to prevent any damage. Furthermore, we place the wrapped rug in thick jute which is professionally sewn by our experts after which your rugs are dispatched in the form of a bail.
How can I track my order?
Once your order is complete and your products have been dispatched, we shall email you the tracking number of your order to track the progress of your shipment via FEDEX, UPS or DHL. Alternatively, we shall keep you informed about your shipment till it reaches you within 7-10 days.
Can I change my shipping address after my order has been dispatched?
Unfortunately, once your products have been dispatched, it would not be possible to change the shipping address. Hence, please ensure to provide accurate shipping information-name, street, apartment number, zip code, phone number etc.